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Senior Medicare Patrol

What is Montana Senior Medicare Patrol (SMP)?

Montana SMP: Preventing Medicare Fraud, Waste and Abuse

Montana SMP staff and volunteers provide education and outreach through presentations and one-on-one counseling.  Montana SMP can help you research billing questions or assist you with understanding and organizing your bills and Medicare Summary Notices (MSN). If a billing error is detected, Montana SMP can assist in correcting it, or in the case of potential fraud and abuse, we will refer you directly to the appropriate agency for investigation.

SMP Consumer Fraud Alert: COVID-19

Get Help:

If you need assistance with a billing question or help organizing your healthcare bills, contact Montana SMP Program Manager, Renee Labrie-Shanks at (406) 728-7682 or You can also contact the SMP partner in your area.

Request Help or an SMP Presentation 

Volunteer with SMP:

Interested in becoming an SMP volunteer? Download the volunteer job description. To apply as a volunteer in Missoula County, click here to complete a volunteer application. If you are interested in volunteering outside of Missoula County, contact the partner in your area.

Learn More:

Watch Montana SMP's "Understanding Medicare" video series as a fun way to learn more about SMP:

Episode 1:
Bill Learns
Episode 2:
Bill Learns How
to Keep Track of
His Medicare
Episode 3:
Bill Learns How to
Read His Medicare
Summary Notice
Episode 4:
Bill Finds
a Quick
Fix and May


Montana SMP Partners

Montana SMP is a statewide program administered by Missoula Aging Services. We partner with organizations across the state. For a provider in your area see our list of partners.

See All Our SMP Partners

Montana SMP Medicare Fraud Prevention

New Medicare Cards

The Medicare Access and CHIP Reauthorization Act, passed in 2015, requires the Centers for Medicare & Medicaid Services to develop and implement a plan to give every Medicare beneficiary a new Medicare card with a new identifier that is not tied to a Social Security number.

The new Medicare cards will be mailed anytime between April 2018 and April 2019. While you wait for your new card and number to be issued, making your Medicare card safer, be aware of those out to steal your information while taking advantage of these changes. 

Questions about the new Medicare cards?  

New Medicare Card Info  New Medicare Card Flyer

Other Resources

Montana SMP is a part of a nationwide effort to prevent Medicare fraud, waste and abuse. For more comprehensive information visit the following websites:


For information on SMP in another state, click here.

Federal Trade Commission

The Federal Trade Commission is the federal agency with the jurisdiction to protect consumers by preventing fraud, deception, and unfair business practices in the marketplace. For more information click here.

The Medicare Rights Center

The Medicare Rights Center is a national, nonprofit consumer service organization that works to ensure access to affordable health care for older adults and people with disabilities through counseling and advocacy, educational programs and public policy initiatives.

Medicare fraud

To learn more about Medicare Fraud, click here.

Montana Department of Justice’s Consumer Protection Office

For non-healthcare related consumer complaints such as deceptive and misleading advertising, door-to-door sales, and telemarketing complaints, visit the Montana Department of Justice’s Consumer Protection Office. For more information click here.

What is an MSN?

A Medicare Summary Notice or MSN is a notice you get in the mail from Original Medicare that lists services you received over the previous three months from doctors, hospitals or other health care providers. It tells you what the provider billed Medicare, Medicare's approved amount for the service, the amount Medicare paid, and what you may have to pay. Watch this video put out by The Medicare Rights Center to learn how to read an MSN.