Senior Medicare Patrol

What is Montana Senior Medicare Patrol (SMP)?

Montana SMP: Preventing Medicare Fraud, Waste and Abuse

Montana SMP staff and volunteers provide education and outreach through presentations and one-on-one counseling.  Montana SMP can help you research billing questions or assist you with understanding and organizing your bills and Medicare Summary Notices (MSN). If a billing error is detected, Montana SMP can assist in correcting it, or in the case of potential fraud and abuse, we will refer you directly to the appropriate agency for investigation. To view a YouTube video about Montana SMP, click here.

If you need assistance with a billing question or help organizing your healthcare bills, contact Montana SMP Program Manager, Renee Labrie-Shanks at (406) 728-7682 or or the SMP partner in your area.

For help with financial exploitation or other types of fraud, contact Missoula Aging Services Resource Center at 728-7682. Read an article about fighting senior financial fraud in western Montana by clicking the button below.

Financial Fraud   

Interested in becoming an SMP volunteer? Download the volunteer job description. If you are interested in volunteering with the Missoula SMP program, click here to complete a volunteer application. If you are interested in volunteering outside of Missoula County, contact the partner in your area.

 How to Read Your MSN  Request Help or a SMP Presentation 

Montana SMP Medicare Fraud Prevention

The Medicare Access and CHIP Reauthorization Act, passed in 2015, requires the Centers for Medicare & Medicaid Services to develop and implement a plan to give every Medicare beneficiary a new Medicare card with a new identifier that is not tied to a Social Security number. 

The first cards will not be issued before April 2018

While you wait for the new card and number to be issued, making your Medicare card safer, be aware of those out to steal your information while taking advantage of these changes. 

Questions about the new Medicare cards?

Click here

Other Resources

Montana SMP is a part of a nationwide effort to prevent Medicare fraud, waste and abuse. For more comprehensive information visit the following websites:


For information on SMP in another state, click here.

Federal Trade Commission

The Federal Trade Commission is the federal agency with the jurisdiction to protect consumers by preventing fraud, deception, and unfair business practices in the marketplace. For more information click here.

The Medicare Rights Center

The Medicare Rights Center is a national, nonprofit consumer service organization that works to ensure access to affordable health care for older adults and people with disabilities through counseling and advocacy, educational programs and public policy initiatives.

Medicare fraud

To learn more about Medicare Fraud, click here.

Montana Department of Justice’s Consumer Protection Office

For non-healthcare related consumer complaints such as deceptive and misleading advertising, door-to-door sales, and telemarketing complaints, visit the Montana Department of Justice’s Consumer Protection Office. For more information click here.

What is an MSN?

A Medicare Summary Notice or MSN is a notice you get in the mail from Original Medicare that lists services you received over the previous three months from doctors, hospitals or other health care providers. It tells you what the provider billed Medicare, Medicare's approved amount for the service, the amount Medicare paid, and what you may have to pay. Watch this video put out by The Medicare Rights Center to learn how to read an MSN.